Selling Good – No – EXCELLENT Service
Peanut butter and jelly? Horse and carriage? High performance products and unsurpassed customer support! You can’t have one without the other. At Velocity Water Works, sales and excellent service are our inextricable value proposition.
The Customer Experience Counts
At Velocity Water Works, we believe our primary value to customers is problem solving. We’re here to answer questions to help an operator solve a need — or fix a problem — regarding water quality and water treatment. We ask questions to ensure we thoroughly understand space, time frame, and budget resources in order to provide solid, actionable solutions.
Decision Made. Anticipation Follows.
When the customer decides Velocity Water Works’ solutions are a good fit, that’s when we get to work. We are committed to excellence, which cannot be rushed, building performance and value into every product Velocity Water Works customers have come to expect.
The Most Important Step: Satisfaction
It’s not enough to own high performance equipment. You need to know it’s operating properly and optimally. We understand, and pride ourselves on responsiveness. We believe the most important part of the customer experience is after-sales support. Velocity Water Works customers are encouraged to call us to
- find solutions to water quality and water treatment issues
- get help with repair and maintenance of Velocity Water Works products
- learn about ancillary product solutions
- obtain referrals to trusted partners for other car wash operation’s needs
Best in Class Warranty
Velocity Water Works is so confident in the quality of our products we’re willing to put it in writing. Two years on reverse osmosis systems, three years on water softener control valves, and up to five years on commercial mineral tanks.
Velocity Water Works puts its problem-solving skills to work in the design and manufacture of car wash water treatment equipment based on customer conversations and performance evaluations. Excellent service matters because helping you helps us manufacture the finest, most reliable products based on customers’ evolving needs. We view our customer partnership as integral to producing the most innovative solutions in water treatment technology.